Quality Management

What

Quality Management is the Process of ensuring that all project outcomes, deliverables, work products and Process being followed are of a high quality.

Quality is meeting the needs and expectations (stated or implied) of Customers. Quality is fitness for purpose.

High quality is where the business is satisfied with both the outcome of the project as well as the Process that was followed to achieve the outcome.

Using quality as a means of controlling a project often occurs surreptitiously. Invariably, Testing is cut back as the agreed project end date draws near.

Quality should not be negotiable.

If its worth doing, its worth doing well.

There are two aspects to quality:

1. The business gets what it needs at the time it needs it:
   • This is an emotional issue
     
     
   • It is based on each Stakeholder's judgement
     
     
   • It can be based on fitness for purpose and conformance to specification
     
     
   • Each Stakeholder's judgement eventually comes back to Customer Satisfaction.
2. We need to ensure that all deliverables are well engineered. See "Quality Definition" for what this means.

Quality requires that an Enterprise address:

1. People
   
   
2. Processes
   
   
3. Functions
   
   
4. Products

Process Diagram

Quality Management consists of the following major Procedures:

Why

Lack of quality costs more in the long run.

When and Where

This should be a continuous process and/or way of life. It should not be limited to any particular project lifecycle phase.

How

The following defect detection and removal techniques are used:

1. Inspections
   
   
2. Reviews
   
   
3. Walkthroughs
   
   
4. Testing

Scaling

Also See

Quality Management is one of the significant Processes that exist throughout PMMentor (PMM). To print a "Handout Pack" on this Process, create and print a title page and then click on the "Print" button (to print this topic to act as a Table of Contents) and then click on each of the following topics in turn. When the topic is displayed, click on the "Print" button, then click on the "Back" button to return to this topic and choose the next topic to print.

Acceptance Testing

Acceptance Testing Report

Acceptance Testing Team

Acquire Development, Maintenance and Support Tools

Ad Hoc Testing

Beta Testing

Change Request Form

Conference Room Piloting

Conference Room Piloting Report

Conference Room Piloting Team

Configuration Management

Configuration Manager

Contracts

Control Concurrency

Cursory Testing

Defect Repair

Defect Report Form

Defects Register

Defect Reporting

Define Acceptance Criteria

Development Environment

Development, Maintenance and Support Tools Acceptance Testing

Differences Between Inspections, Reviews, Walkthroughs and Testing

Disaster Recovery Planning (DRP)

Disaster Recovery Testing

Disaster Recovery Testing Report

Dollar-A-Bug Competition Rules

Due Diligence

Function Decomposition

Hard Testing Issues

Hardware Acceptance Testing

Human Computer Interaction (HCI)

Identify If Parallel Running Required

Inspector (and print all of its "Also See" topics)

Rollout Development, Maintenance and Support Tools

Integration Testing

Integration Testing Environment

Integration Testing Report

Integration Testing Team

Local Area Network (LAN) Acceptance Testing

Logical Data Model

Managing Expectations

Pain Before Gain

Participants' Training

Perform Acceptance Testing

Perform Conference Room Piloting

Perform Cursory Testing

Perform Disaster Recovery Testing

Perform Integration Testing

Perform Regression Testing

Perform Sandboxing

Perform Stress Testing

Perform Unit Testing

Perform Useability Testing

Performance Tuning

Pilot/First Site

Process

Process Owner

Production Environment

Prototype Review Agenda

Prototype Review Debriefing Form

Prototyping

Quality Circle

Quality Definition

Quality Function Deployment (QFD)

Quality Management Plan

Quality Sayings

Regression Testing

Release to Integration Testing Environment

Release to Production Environment

Release to System Testing Environment

Release to Training Environment

Run Parallel

Sandboxing

Sandboxing Group

Software Followup Evaluation

Source Code Acceptance Testing

Stress Testing

Stress Testing Report

Stress Testing Team

String Testing

System Software Acceptance Testing

System Testing

System Testing Environment

Systems Integration (SI)

Telecommunications Acceptance Testing

Test Case Form

Test Cases

Test Case Form

Test Scripts

Tester

Testing

Testing Data Base and Data

Testing Equipment and Computer Time

Testing Methodology

Testing Management Plan

Testing Team Member Invitation Letter

Timeboxing

Total Quality Management (TQM)

Train IT Department Staff in Development, Maintenance and Support Tools

Training Environment

Unit Testing­

Use Case

Use Case Card

Useability Testing

Useability Testing Report

Write Acceptance Testing Report

Write Conference Room Piloting Report

Write Disaster Recovery Testing Report

Write Stress Testing Report

Write Useability Testing Report