Business Process Management

What

Business Process Management is the Process of fundamentally re-thinking and radically redesigning business Processes to achieve dramatic improvements in critical measures of performance (eg, cost, quality, service and speed).

"Fundamental" means challenging all assumptions on which current Processes rest. "Dramatic" means it is not about incremental change. It is about reinventing of Processes.

Business Process Management also encompasses the continual measurement, improvement, refinement and change in how Enterprises do their work. It also involves shifting the entire Enterprise's focus to outcomes that are valued by Customers.

Process Diagram

Business Process Management consists of the following major Procedures:

The relationships between Processes, Procedures, Functions and Data can be seen in the following diagram:

Moment of Truth Activities (MOTA) are where there is external party (usually Client) contact. They are sometimes known as "Scenario" or "Event".

Process is the overall series of activities between a pair of Moment of Truth Activities.

Procedure is an activity or step within a Process. A Procedure is also a Function when it entails usage of an Application System.

Application System Data Entry Operator Roles are sometimes known as "Actors".

Functions are sometimes known as "Menu Items". They are usually categorised into Business Function, Report Function, Static Maintenance Function, Utility Function, Batch Function and System Administration Function.

Sub-Functions are sometimes known as "Modules", "Procedures", "Objects", "Subroutines" and "Functions".

Scaling

Also See

Business Process Management is one of the significant Processes that exist throughout PMMentor (PMM). To print a "Handout Pack" on this Process, create and print a title page and then click on the "Print" button (to print this topic to act as a Table of Contents) and then click on each of the following topics in turn. When the topic is displayed, click on the "Print" button, then click on the "Back" button to return to this topic and choose the next topic to print.

Benchmarking

Business Process Re-Engineering (BPR)

Consider Processes

Continuous Improvement

Create the Vision

Critical Processes

Critical Success Factors (CSF's)

Decide Process Priorities

Define Opportunities For Improvement

Embrace Change

Frequent But Brief Communications

Function

Gap Analysis

Generic Work Request Process

Identify Future Enterprise Processes

Impact Assessment

ISO 9000

Maintain High-Level Project Scope Definition

Managing Expectations

Measurement of Progress

Mission

Moment of Truth Activities

Organisation Change Manager

Organisation Change Management

Organisation Design

Pain Before Gain

Perform Business Process Management

Performance Benchmarking

Procedure

Processes

Process Analysis

Process Diagram

Process Naming Standards

Process Owner

Review Current Enterprise Processes

Scope Change Management

Scope Change Management Plan

Self Assessment

Stakeholder Assessment

Stakeholder Management

Standard Entity, Attribute, Process, Procedure, Function and Task Abbreviations

Termination

Training

Triage

Visualise Ideal Processes