Organisation Change Management

What

Organisation Change Management is the Process of changing an Enterprise.

Process Diagram

Organisation Change Management consists of the following major Procedures:

Why

Enterprises can expect an overall productivity decrease during the Rollout of the new Application System. This can be shown diagrammatically as follows:

This productivity decrease will come from such factors as:

1. Having staff work longer hours to keep both the legacy and the new Application Systems running
   
   
2. The learning curve (and frustrations) associated with the new Application System
   
   
3. Potential problems with the introduction of the new Application System (eg, “bugs”)
   
   
4. Potential problems and learning curve associated with staff using changed work practices

One of the major responsibilities of the Project Co-Ordinator will be to minimise both the duration and the severity of the productivity decrease through project planning and the development of Risk Avoidance and Mitigation strategies.

The introduction of a new Application System will see many existing manual Procedures being automatically performed by the new Application System. Most of these manual Procedures will be low-value, menial activities like duplicate data entry, reconciling results from two different systems, filling in forms, manually walking or telephoning work requests from one person to another, etc. This can best be seen from the following diagram:

Not only will the existing manual procedures be subsumed, they will also be standardised by the new Application System. Most Enterprises find that the existing manual procedures are being performed in a number of different ways, typically caused by geographical remoteness, parochial or historical interests.

When and Where

This technique is used throughout the whole project lifecycle and is not limited to any specific project lifecycle phase.

How

See Business Process Re-Engineering (BPR).

Organisation Change Leadership = setting the vision and strategies.

Organisation Change Management = implementing the vision and strategy on a day to day basis (ie, tactics).

Needs to be managed by Project Co-ordinator and/or Programme Director and/or Sponsor with assistance from the Organisation Change Manager.

Even if you do not have Business Process Re-Engineering (BPR) in your project scope, there will still be many changes in the way people perform their jobs (and not just on the computer).

Effective communications are essential.

Managing Expectations is essential.

Process improvement is, and must be, a grassroots effort for it to succeed.

Scaling

Also See

Organisation Change Management is one of the significant Processes that exist throughout PMMentor (PMM). To print a "Handout Pack" on this Process, create and print a title page and then click on the "Print" button (to print this topic to act as a Table of Contents) and then click on each of the following topics in turn. When the topic is displayed, click on the "Print" button, then click on the "Back" button to return to this topic and choose the next topic to print.

Business Process Re-Engineering (BPR)

Configuration Management

Embrace Change

Facilitate Change Impacts

Maintain High-Level Project Scope Definition

Managing Expectations

Organisation Change Manager

Scope Change Management

Scope Change Management Plan