PMComplete™ Quality Management

PM^Complete™ is the complete Quality Management solution addressing:

• Data Maintenance:
  • Complaints and Problems
  • Reviews, Inspections and Assessments
  • Reviewers, Inspectors and Assessors
  • Service Calls
  • Test Plans
  • Test Scripts
  • Test Runs/Results
• Reports:
  • Project's Review, Inspection and Assessment Schedule
  • Review, Inspection and Assessment Participant Desktop Name Labels
  • Review, Inspection and Assessment Participant Lapel Name Labels
• Functions:
  • Copy Review, Inspection or Assessment

Each of the above listed items consists of multiple PM^Complete™ functions that allow you to add new records, change, replicate, delete and list existing records, chart, enquire and report on records, add an unlimited number of soft copy document attachments to records, classify records, monitor their status through their life cycle, sort the displays into a variety of sequences, print reports, drill-down on reports and e-mail these reports.

PM^Complete™ allows you to manager your reviews, inspections, assessments, complaints, problems and tests.

You can plan reviews, inspections and assessments as well as define who will attend.  You can record review, inspection and assessment results both for the review, inspection and Assessment as a whole as well as from specific reviewers, inspectors and assessors.

You can record test plans, their test scripts and then each of their test runs/results.

PMComplete™ incident management can be set up to automatically generate WorkFlow escalations based either on default setting (ie, for all service calls regardless of source) or according to specific contractual arrangements you may have with each separate Client.  The way escalations work (simplified version) is each service call is given a priority.  This priority governs the time allowed for it to remain open before an escalation notification is sent.  A second time threshold can also be set and if that time passes and the service call is still not closed another escalation notification is sent.  This can be to the same or a different person.

You can list all service calls, all open service calls, all closed service calls by both project and responsible person.  You can display a chart that displays the number opened, number closed and number remaining open by period (usually monthly).

You can select/filter service calls by ID, Description, Seriousness, Equipment Unit, Person Reporting, Project Name, Company Name, Person Responsible, Date and Type.

You can also sort service calls by each of the above fields.

You can make the service call screen available to your Clients (because it is web-based).  You can tailor the contents of the service call screen to simplify it for Client use, displaying only those fields that you want them to see.

If you sign into PMComplete™ as a demonstration System User and then click on the RoadMap menu bar then » PMComplete™ Implementation » PMComplete™ Sub-System Implementation » Service Calls, you will see what is entailed in implementing Service Calls within PMComplete™.

If you sign into PMComplete™ as a demonstration System User and then click on the RoadMap menu bar then » Standards and Methodologies View » BMP's Information Technology Infrastructure Library (ITIL®) View » Service Call and Service Desk Management, you will see how to use PMComplete™ in a service call environment.

The following diagrams will help to clarify how the various components of PM^Complete™ Quality Assurnace Management interact:

Service Calls Sub-System

Reviews, Inspections and Assessments Sub-System

Testing Sub-System

Click on the FREE Brochure Downloads menu (left) to download a variety of brochures on PM^Complete.