PMComplete

PMComplete™ is a complete system for managing all of your project registers (or "logs").

PMComplete™ allows you to record, monitor, analyse, report on and chart both the more common project registers (eg, action items, benefits, changes, defects, documents, issues, risks, status reports, team and work products) as well as any of the other 110+ project registers.

read more




To take a demonstration...

click here

PMComplete™ Product Management

PMComplete™ is the complete Product Management solution addressing:

Click on each of the topics below to view more details.

Each of the above listed items consists of multiple PMComplete™ functions allowing you to add new records, change, replicate, delete and list existing records, chart, enquire and report on records, add an unlimited number of soft copy document attachments to records, classify records, monitor their status through their life cycle, sort the displays into a variety of sequences, print reports, drill-down on reports and e-mail these reports and view a check list of issues to address.

Basic Product Management

You can record details about all products, tools and services that you need to manage.  These can be products and services that you make and/or can include those that you use.  You may need to manage those that you use from a contracts perspective and/or a skills perspective.

Using the document management system, you can upload (attach) and manage product specifications, System User documentation, support documentation, brochures and other product-oriented materials.

From a product development perspective, you can record how well products align with business objectives.  From a support perspective, you can record what products constitute your Standard Operating Environment (SOE) together with any dispensations/exemptions that you have given to use products, tools and services that are variations to this SOE.

You can record all people who have been trained in a product.

You can record details about who has what level of skill in each product, tool and service.  This can take the form of a simple rating of their current skill level or it can extend to what the enterprise wants their skill level to be as well as the person's personal desired skill level.  This then forms the basis of the PMComplete™ skills data base which can be searched to find people with specific skills (eg, by Service Desk staff to escalate service calls to or by resource management/project management staff when looking for project team members).

You can record which companies are involved with each product (eg, who makes it, who sold it and who supports it).

You can record details about product relationships (eg, product substitutes and replacements).   

Complaint and Problem Management

You can record details about product complaints and problems.

You can monitor the status of these through to completion by way of a number of different reports.

You can record who is responsible for providing support and maintenance for each product.

You can record and monitor Service Level Agreements (SLA) metrics.   

Component Management

You can record details about product components (ie, items and assemblies that go to make up an overall product).

You can record details about platforms.   

Defect Management

You can record details about defects found both during a product's development as well as by Client's when it is in use.

You can monitor the status of defects by way of a variety of reports and charts.   

New Product Management

You can make each product a project and then have all of the PMComplete™ project, programme and portfolio management capabilities available to you.

You can prioritise your products.

You can record details about the relationships between products (eg, supercedes and substitutes for).

You can record the results of your market surveys.

You can monitor product costs, revenues and profitability.

You can monitor the status of each product's development.

You can review the status of each product at each life cycle gateway.

As documents about each product are produced they can be stored in the document repository for easy retrieval.   

Product Pricing Management

You can record the cost as well as the sell price for each product.

You can record any special product discount arrangements that you may have with specific Clients.   

Product Release Management

You can record details about each release, iteration, sprint, version, build, revision, timebox, prototype and code drop of a product.

You can record details about the status of each product.

You can monitor the status of each product through its life cycle or pipeline.

You can record details about all authorisations and approvals received for each product.

You can record details about all product engineering change notices (ECN).   

Product User Management

You can record details about who is using each product.  This may be at the individual person level or at the company/enterprise level.  Product users can be either internal or external to our enterprise.   

Service Call and Service Desk Management

You can record details about all service calls.

You can set up PMComplete™ to automatically escalate service calls if they remain incomplete for greater than specific thresholds.  These thresholds can be defined at both the contract as well as the project level.

Service calls can spawn work orders (eg, for moves, adds and changes).

Service calls can spawn project changes and variations.

Service calls can spawn complaints and problems.

Service Desk Agents can locate people with product skills.  They can also locate who is responsible for supporting and maintaining each product.  They can also identify who in a Client's organisation has been trained in each product.

There is a specific Service Desk dashboard.

Service Desk Agents can post their time on timesheets to specific service calls so that the total cost and work effort can be monitored for each service call.

You can monitor the status of service calls using a variety of reports and charts.   

Click here to view a Product Management overview diagram.

Click on the Brochures downloads menu (above) to download a variety of brochures on PMComplete™.